Terms and Conditions

This is an Agreement made under English Law between Joanne Webb trading as Webb Designs and the Customer as defined below.

When you place an order with us we will confirm a final price including delivery with you by email or over the telephone. Your acceptance of that final price, your agreement to go ahead with the order or our receipt of payment from you is confirmation that you wholly agree to these Terms and Conditions and are henceforth a Customer of Webb Designs.

Any delivery dates given to you should only be used as a guideline. We cannot and do not guarantee any delivery dates. Although we will endeavour to get an item to you on the date we have advised to you because we use use one or more external delivery companies we cannot guarantee it.

All items must be paid for in full, in cleared funds before they will be dispatched to you. Unless otherwise agreed we only accept payment by personal cheque, bankers draft, bank transfer or PayPal. In all cases funds must be cleared before any items will be dispatched to you.

Returns

You can return any item for a refund less our delivery costs within 14 days of your receipt of it for any reason, so long as the item is returned to us in the condition in which it was sent to you with all the original packaging and you pay all return delivery costs.

If you need to return an item because it has arrived damaged you must notify us within 48 hours of receiving the item using the contact us page on this web site or by calling us on +44 (0)845 094 5301. In the event of damage you may be asked to provide photographic evidence of any damage to the item or the container that it was dispatched to you in. You must not discard of the container or any packaging material.

Where we have to make a claim against a third party for the damage to any item that was dispatched to you, you wholly agree to assist us in the claim process and follow any instructions we may give you that will assist us in making a claim. For example we may need to make a claim against a delivery company if they break an item whilst it was in transit to you, if so you agree to assist us in making the claim.